JOB DESCRIPTION

Job Title:	Outreach Coordinator
Classification:	No overtime Expected
Status	Full Time/Part Time
Pay Grade:	(Insert applicable information.)
Reports to:	Office Manager/Outreach Manager
Department/Program:	Revenue and Outreach
Location:	Office and Field at Austin, TX

Job Summary:

Outreach Coordinator performs outreach activities effectively and efficiently under the guidelines of Outreach Manager/Office Manager.

Essential Responsibilities:

• Build strategic relationships with community leadership including Masjids, Community Leaders and Islamic Organizations
• Increase awareness about the organization and its social work in the local community
• Responsible for revenue collection, donor retention, bring in new to organization donors
• Follow up with donors via phone, email and in person visits.
• Prepare report on in-person visits with donors
• Participate in community groups, steering communities, forging partnerships with supporting organizations
• Perform day to day duties of all the service programs as assigned by the Outreach Manager/Office Manager.
• Responsible for accurate data collection, documentation, record keeping and provide timely reports
• Act as the first point of contact for enquiries on the field relief work
• Execute national campaigns, banquets, fundraisers and other special events of service programs
• Engage needy individuals requiring social service assistance
• Recruit, train, maintain and increase the local volunteer base
• Attend all required company meetings
• Collaborate with related organizational members and their boards
• Respond promptly to all enquiries from donors and potential donors by providing information and promotion materials as required
• Ensure the availability of company’s marketing materials (flyers, posters, banners etc.) at community centers, Masajid, vendors and other places
• Promote and market the organization and its services
• Develop new and creative initiatives to increase revenue
• Produce high quality pictures/videos and client stories from our relief services
• Comply with all operational policies and procedures

Position Type/Expected Hours of Work:

Some flexibility in hours is allowed, but the employee must be available during the core work hours from 9:30 a.m. to 5:30 p.m. and must work 37.5 hours each week to maintain a full-time status. Occasional evening and weekend work may be required as an integral part of the job based on the nature of the role and its responsibilities.

Required Education and Experience:

• Undergraduate degree, Graduate degree is preferred
• Minimum two years of experience in outreach/social work/marketing/sales/fundraising or event management in the non-profit sector.

Required Skills/Competencies:

• Must be able to work under stress of meeting deadlines and changing priorities.
• Must have evening and weekend availability to conduct meetings/programs as necessary
• Able to effectively communicate both verbally and in writing to all levels of organizations/communities
• Ability to effectively manage multiple projects
• Computer proficiency in MS Office suite.
• Able to handle difficult situations in an effective way
• Creative thinking abilities; enterprising and resourceful, self-starter and team player
• Proficient with Social Media Platforms
• A polished demeanor in person
• Ability to travel and work flexible hours
• Photoshop skills are a plus
• Multilingual (Arabic, Urdu, Bengali, Spanish) a plus

Work Authorization:

The candidate applying to join ICNA Relief must have a legal status, social security number and work authorization by the relevant US authorities. The candidate by virtue of applying for this position authorizes ICNA Relief for his/her Background Check, reference check and a Medical Exam on need basis.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change/increase at any time with or without notice.

(Approving Authority)
Signature:________________________
Name:___________________________
Title: ____________________________
Date:____________________________

Employee:

Signature:________________________

Name:___________________________

Title: ____________________________

Date:____________________________